Customer Service Quality Executive
(Remote) – Work From Home Jobs at Ditto 2025
Ditto is a new-age insurance advisory platform with a clear mission — to help people understand and choose the right insurance policies confidently. We make insurance simple, jargon-free, and genuinely helpful.
Over the last three years, Ditto has helped 300,000+
users through personalized insurance advice and a “No Spam” policy,
ensuring complete transparency and customer trust.
We’re proud to be a part of the Finshots family,
a leading financial newsletter with over 500,000+ subscribers, and we’re
backed by Zerodha, India’s largest stockbroker.
Job Details Overview
Job Title:
Customer Service Quality Executive (Remote)
Company Name: Ditto (Backed by Zerodha & Part of Finshots)
Job Type: Full-Time | Work From Home
Location: Remote – All India
Experience Required: 0–3 Years (Freshers can apply)
Education Qualification: Any Graduate
Industry: Insurance | Fintech | Customer Support
Employment Type: Permanent | Remote
CTC: ₹4,54,600 Per Annum
Work Mode: 100% Work From Home
Key Skills: Communication Skills, Analytical Thinking, Quality Auditing,
Customer Service, Leadership, Collaboration
Perks & Benefits:
- 🌍
Work From Home Flexibility
- ❤️
Comprehensive Health Insurance (For You & Family)
- 💼
Growth-Oriented Role in a Fintech Startup
What We Do at Ditto
At Ditto, we’re on a mission to simplify insurance for
everyone by:
- Helping
customers buy the right insurance plans effortlessly
- Explaining
health and life insurance in simple, easy-to-understand language
- Providing
personalized recommendations tailored to each user’s needs
- Offering
end-to-end support, from consultation to claim assistance
Our focus on user-first service and honest guidance
sets us apart from traditional insurance companies.
About the Role – Customer Service Quality
Executive
We’re looking for a Customer Service Quality
Executive who can help us maintain the highest service standards by
monitoring, analyzing, and improving customer interactions.
As part of our Quality team, you’ll play a crucial
role in ensuring our advisors deliver the best experience to every client,
reflecting Ditto’s values of trust, clarity, and empathy.
Roles and Responsibilities:
- Monitor
and evaluate customer service calls for quality and performance
- Provide
actionable insights to enhance communication and process efficiency
- Support
the development and implementation of new quality standards
- Offer
constructive feedback to advisors for continuous improvement
- Analyze
data and identify trends to improve service quality
- Collaborate
with teams to maintain consistency in customer experience
Required Skills and Experience:
- 0–3
years of experience in quality assurance or customer support
- Excellent
English communication and listening skills
- Strong
customer service mindset and problem-solving attitude
- Analytical
ability to identify issues and suggest improvements
- Sense
of ownership, accountability, and leadership
- Ability
to collaborate effectively with cross-functional teams
Application Process
Our hiring process is simple and transparent:
1.
Apply for the role through our official
career page.
2.
If shortlisted, you’ll receive an email
invitation to record a short video resume (mandatory).
3.
The video helps us understand your
communication skills and personality before proceeding further.
Please make sure to check your inbox and complete the
video resume on time.
⚠️ Note:
Ditto never charges any fees during recruitment.
Why Join Ditto?
Working at Ditto means being part of a company that
values honesty, empathy, and innovation. Here’s what makes it a great
place to work:
- 100%
remote work flexibility
- Comprehensive
health insurance for you and your family
- Transparent,
non-sales work culture
- Opportunity
to grow within India’s top fintech-backed startup
- Supportive
environment with learning opportunities
Final Thoughts
Join Ditto and be part of a company that’s
redefining how India understands and buys insurance. As a Customer Service
Quality Executive, you’ll play a key role in maintaining top-notch service
standards while enjoying the benefits of remote work.
👉 Apply
now and take the next step in your career with Ditto!
Apply Link
 – Work From Home Jobs at Ditto | 2025){kind=link}
0 Comments