PrimeXBT – Onboarding Specialist
(Customer Support Specialist) | 100% Remote | Work From Home Job
PrimeXBT is a Top 10 global financial services provider
offering a wide range of multi-asset trading products, including cryptocurrencies,
Forex, and CFDs. With a proprietary trading platform and MT5 (MetaTrader 5)
integration, PrimeXBT delivers a powerful and seamless trading experience to
clients worldwide.
We are currently looking for an Onboarding Specialist /
Customer Support Specialist to help new clients navigate the platform and
complete their first successful deposit. This role focuses on smooth customer
onboarding—not aggressive sales.
PrimeXBT – Job Overview
·
Company:
PrimeXBT
·
Job Role:
Onboarding Specialist / Customer Support
·
Work Type:
100% Remote
·
Industry:
Forex / Crypto / CFDs
·
Experience:
1+ year (Forex/Crypto preferred)
·
Skills:
English communication, customer handling
·
Education:
Any graduate
·
Main Task:
Help clients register & make first deposit
·
Support Channels:
Phone, WhatsApp, Chat, Email
·
Extra Advantage:
Sales background
·
Benefits:
Competitive salary
·
Insurance:
Medical after probation
·
Leaves:
Extra sick leave every 6 months
·
Perks:
Birthday gifts
·
Team:
Work with international teams
Job Responsibilities
- Build
and maintain effective communication with new clients.
- Guide
users through the registration and onboarding process.
- Help
customers understand platform features and support them until they make a
deposit.
- Analyze
the overall user journey using:
- Customer
feedback
- Support
request data
- Service
statistics
- Internal
testing insights
- Assist
clients across multiple channels:
- Phone
- WhatsApp
- Platform
chat
- Email
- Push
notifications
- Collaborate
closely with management, IT, and support teams to improve user experience.
Requirements
- Minimum
1 year of experience in a similar role within Forex, CFD, or
Crypto industries.
- Sales
background is an added advantage.
- Strong
proficiency in English with a clear accent.
- Excellent
communication, negotiation, and interpersonal skills.
- Analytical
mindset and ability to understand user behaviour.
Salary & Benefits
- 💼
Competitive salary
- 🏠
100% remote work
- 🌍
Work with an international, cross-functional team
- 🏥
Medical insurance after probation
- 🤒
Additional paid sick leaves every 6 months
- 🎁
Birthday gifts and company perks
Who Can Apply?
- Graduates
- Candidates
with strong communication skills
- Professionals
with experience in Forex, Crypto, CFDs, or Customer Support
Apply Link
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